These Terms and Conditions govern the provision of taxi services by [City Taxis 24/7 Ltd] in the United Kingdom. By using our services, you (“the Customer”) agree to be bound by these terms.
1. Definitions:
• “Company” refers to [City Taxis 24/7 Ltd].
• “Customer” refers to any person or entity using the Company’s services.
• “Booking” refers to a request for taxi services made by the Customer.
• “Fare” refers to the price charged for a taxi journey.
2. Bookings:
• Bookings can be made via telephone, mobile application, website, or other agreed methods.
• The Customer must provide accurate information, including name, contact details, pick-up and drop-off locations, and requested time.
• The Company reserves the right to refuse any Booking at its discretion.
• Bookings are subject to vehicle availability.
3. Fares and Payment:
• Fares are calculated based on distance, time, and any applicable surcharges (e.g., waiting time, tolls, airport fees).
• Payment methods accepted include [List accepted payment methods, e.g., cash, credit/debit card, mobile payment].
• The Company reserves the right to change fares at any time without prior notice.
• Waiting time charges may apply if the Customer delays the journey’s start.
4. Cancellations:
• The Customer may cancel a Booking, but cancellation fees may apply.
• Cancellation fees will vary depending on the notice period given.
• The Company reserves the right to cancel a Booking due to unforeseen circumstances (e.g., vehicle breakdown, driver unavailability).
• Refunds are at the company’s discretion.
5. Customer Conduct:
• The Customer is responsible for their behaviour during the journey.
• The Company reserves the right to refuse service to any Customer who is disruptive, abusive, or under the influence of drugs or alcohol.
• The Customer is responsible for any damage caused to the vehicle.
• The consumption of food and drink within the vehicle is at the driver’s discretion.
• UK law will be followed at all times.
6. Liability:
• The Company is not liable for delays caused by circumstances beyond its control (e.g., traffic congestion, road closures, weather conditions).
• The Company’s liability for lost or damaged property is limited to the extent permitted by UK law.
• The company will operate with the correct insurance as required by UK law.
7. Lost Property:
• The Company will make reasonable efforts to return any lost property to the Customer.
• Items not claimed within a reasonable period may be disposed of.
8. Data Protection:
• The Company will comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
• Please see our privacy policy for more information.
9. Complaints:
• Any complaints should be submitted in writing to [Company Contact Details].
• The Company will investigate complaints and respond within a reasonable timeframe.
10. Changes to Terms and Conditions:**
• The Company reserves the right to modify these Terms and Conditions at any time.
• The Customer will be notified of any significant changes.
11. Governing Law:
• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.