This Privacy Policy explains how City Taxis 24/7 Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal data when you use our taxi services in the United Kingdom. We are committed to complying with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Data Controller:
• City Taxis 24/7 Ltd
• International House, Solent International Business Park George Curl Way, George Curl Way, Southampton SO18 2RZ
•Email: info@citycars.co.uk
2. Information We Collect:
We may collect the following personal data:
• Personal Identification: Name, contact details (phone number, email address), address.
• Booking Information:** Pick-up and drop-off locations, journey times, booking details.
• Payment Information:** Payment card details (processed securely by third-party payment processors).
• Location Data: GPS data during journeys.
• Device Information: IP address, device type, browser information (when using our website or app).
• Communication Data:** Records of communication with us.
3. How We Use Your Data:**
We use your personal data for the following purposes:
• To provide taxi services and fulfill bookings.
• To process payments.
• To communicate with you regarding your bookings or inquiries.
• To improve our services.
• To comply with legal obligations.
• For marketing purposes (with your consent).
4. Legal Basis for Processing:
We process your data based on the following legal grounds:
• Contractual Necessity: To fulfill our contract with you (providing taxi services).
• Legitimate Interests: To improve our services and for customer support.
• Legal Obligations: To comply with UK law.
• Consent: For marketing communications.
5. Data Sharing:
We may share your personal data with:
• Our drivers (to fulfill bookings).
• Payment processors (to process payments).
• Law enforcement agencies (when required by law).
• Third party software providers used for booking and dispatch.
We will not sell your personal data to third parties.
6. Data Security:
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
7. Data Retention:
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Your Rights:
Under GDPR, you have the following rights:
• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data (subject to legal limitations).
• Right to Restriction of Processing: You can request restriction of data processing.
• Right to Data Portability: You can request to receive your data in a portable format.
• Right to Object: You can object to data processing.
• Right to Withdraw Consent: You can withdraw consent for marketing communications.
•Right to Complain:** You can complain to the Information Commissioner’s Office (ICO).
9. Cookies:
Our website and app may use cookies. You can manage your cookie preferences through your browser settings.
10. International Data Transfers:
If we transfer your data outside the UK, we will ensure appropriate safeguards are in place.
11. Changes to this Policy:
We may update this policy periodically. We will notify you of any significant changes.
12. Contact Us:
If you have any questions or concerns about this policy, please contact us at:
• info@citycars.co.uk